Nondiscrimination and Communication Assistance
Our Commitment to Equal Access
Vantage Health Collective is committed to treating people with dignity and respect. We comply with applicable civil rights laws and do not unlawfully discriminate, exclude people, or treat them differently because of race, color, national origin, age, disability, sex, or another characteristic protected by applicable law.
This commitment applies to access to our programs, services, and activities.
Clinical services are provided by the physician-owned practices operating Vantage locations. You may contact your clinic directly or use the central contact below for assistance.
Assistance for People with Disabilities
We provide appropriate auxiliary aids, services, and reasonable modifications when necessary to support effective communication and equal access, consistent with applicable law.
These may include:
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Qualified sign language interpreters.
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Written information in accessible electronic formats or large print.
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Other communication assistance or reasonable modifications suited to an individual’s needs.
Required assistance is provided free of charge and in a timely manner.
Language Assistance
We provide language assistance when necessary to support meaningful access for people whose primary language is not English or who have limited English proficiency.
Assistance may include qualified interpreters and translated written information, as appropriate. Required language assistance is provided free of charge and in a timely manner.
You do not need to supply your own interpreter to receive required language assistance.
How to Request Assistance
Contact your Vantage clinic or the contact below to request language assistance, an auxiliary aid, an accessible format, or a reasonable modification.
When possible, let us know about your needs before your appointment so arrangements can be made. You may also request assistance when you arrive or during your care.
Vantage Health Collective
Contact: Nikki Johnston, COO
Telephone: 406-826-8243
Email: admin@vantagehealthcollective.com
Mailing Address:
4364 Western Center Blvd, PMB 2000
Fort Worth, TX 76137
If you use a telecommunications relay service, you may contact us through your preferred relay provider.
Reporting a Concern or Filing a Grievance
If you believe you have experienced unlawful discrimination or have not received required assistance, you may contact Nikki Johnston using the information above.
You may submit your concern by telephone, email, mail, or through your clinic. Please describe what happened, identify the location involved, and provide your preferred contact information. Avoid including detailed medical information in ordinary email.
If you need help submitting a concern, please ask. We will help direct the matter to the responsible practice and its applicable grievance process.
You do not have to file a complaint with Vantage before contacting a government agency.
We will not retaliate against anyone for requesting assistance, raising a concern, or filing a complaint.
Filing a Civil Rights Complaint with HHS
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
Online:
https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Information and complaint forms:
https://www.hhs.gov/civil-rights/filing-a-complaint/index.html
Mail:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue SW
Washington, DC 20201
Website Accessibility
For information about using our website, reporting an online accessibility barrier, or requesting website information in another format, please review our Accessibility Statement or contact us using the details above.